The Strategic Shift

Filing insurance or healthcare claims is traditionally a long, stressful process filled with paperwork, physical inspections, and verification backlogs. By integrating real-time WebRTC voice and video streams, insurance providers can guide customers through simple visual audits in real time, settling claims in under ten minutes with complete security.

Insurance claims are characterized by high stress for the policyholder and high administrative overhead for the insurer. To avoid fraud, companies traditionally require physical visits from claims adjusters or complex photo uploads that take days to review.

Vanira Real-Time AI re-architects this flow. Using secure, direct WebRTC connections, policyholders can initiate a real-time voice call and grant temporary camera access. The AI guides the customer through a live walkthrough of the asset (e.g., verifying vehicle damage, structural integrity, or prescription authenticity) in real time.

The Paradigm Shift: Claims Settlement

Before Vanira

•Adjuster Backlogs: Waiting 3 to 7 days for a physical surveyor to visit the scene.
•High Inspection Fees: Spending ₹2,000+ per claim check on adjusters, travel, and audit reviews.

After Vanira

•Instant Video Inspections: The policyholder provides live camera footage to verify damaged assets immediately.
•Slashing Operating Cost: Complete automated check runs for less than 20 rupees (₹20) per call.

How Video-Voice Inspection Works

1. Live WebRTC Stream

Initiates dual-channel camera streams directly within the user's browser.

2. Local Loss Analysis

Assesses damage severity scores and maps frame metadata securely.

3. Instant Ledger Payout

Pushes audit logs directly to bank nodes for settlement under 10 minutes.

Figure 2: Transparent, low-latency communication between policyholders and insurer panels

Simplifying Inspections with Real-Time Video

During a live claim call, the virtual assistant uses the camera feed to run edge-based object detection, verifying the location, time, and severity of the damaged asset. The customer hears friendly, clear voice prompts: "Please tilt your camera slightly to the left to capture the vehicle's registration plate."

By executing these checks locally in the browser’s sandbox, sensitive user data is kept secure. The company dashboard instantly receives a structured payload containing damage scores, keyframe pictures, and fraud risk scores. This allows representatives to click "Approve Claim" while the call is still active.

Optimize Claim Processes

Integrate voice-and-vision verification into your claims administration portal to settle cases instantly.