What is a multimodal AI agent?
A multimodal AI agent understands more than one kind of input at the same time — speech, images and video, documents — and can take action, not just reply. In a business setting that means one agent can hear a customer explain a problem, look at the damaged product or the ID card they hold up, and then open the claim or verify the account while the conversation is still going.
Text-only chatbots and voice-only bots keep one of those tracks. A multimodal agent keeps all three, which is why it can finish conversations that used to need a human.
Listen, see, act: the three things a Vanira agent does
Listens like a person
Real-time speech with natural turn-taking. Customers can interrupt, pause or think out loud, in 99+ languages, and replies start in under 500 ms.
Sees what matters
Live camera, screen sharing and document upload are part of the conversation, not a separate upload step. Every capture is logged for audit.
Acts, then confirms
The agent navigates your app, fills forms, runs your own functions, updates your CRM and creates tickets — and tells the customer what it did.
Where multimodal agents pay off
The value shows up wherever a customer has to show something, or wherever a process stalls because someone has to look at a photo, a document or a screen. Those are the conversations that used to bounce between chat, email and a call-back. One multimodal conversation closes them.
Identity and KYC
Read the ID on camera, check liveness and match the face in a single guided session.
Returns and damage claims
See the damage, match the order and approve the refund before the call ends.
Onboarding
See the user’s screen, move them to the right page and fill forms with them.
Technical support
Look at the device, label or error message instead of asking the customer to describe it.
Interviews
Hold a natural two-way interview over voice and video and score it consistently.
One agent on every channel
The same agent can answer your phone line, sit in your website as a widget, run inside your mobile app, and follow up on WhatsApp. Conversations, transcripts and outcomes land in one place, so your team sees the whole journey regardless of where it started.
For developers, Vanira ships as a one-line script tag, a React component, a headless SDK and a React Native SDK, with templates and a public agent gallery. The full reference is in the documentation.
How it works
- 01
Start from a ready-made agent
Pick an interviewer, receptionist, KYC, onboarding, support or refund agent — or paste your website to draft one.
- 02
Connect your channels
Phone numbers, website widget, in-app SDK and WhatsApp.
- 03
Connect your tools
CRM, ticketing, calendars and your own APIs, so the agent can act.
- 04
Launch and review
Every conversation comes with a transcript, recording, captures and structured data.
How it compares
| Chatbot or voice bot | Vanira multimodal agent | |
|---|---|---|
| Inputs | Text or speech only | Speech, camera, screen and documents together |
| When the customer needs to show something | Asks for an email or photo upload later | Looks at it live, in the same conversation |
| Outcome | Answers questions | Completes the task in your systems |
| Channels | Usually one | Phone, web, app and WhatsApp |
Who uses it
Fintech and lending
Video KYC, document collection and loan onboarding in one session.
E-commerce and quick commerce
Visual returns, damage claims and order support.
Hiring and staffing
Conversational interviews with evidence-backed scoring.
SaaS and apps
Voice-guided onboarding and in-product support that can see the screen.
Frequently asked questions
What is a multimodal AI agent?
An AI agent that understands several kinds of input at once — speech, camera video, screen shares and documents — and can take actions in your systems. It can hear a customer, see what they show and complete the task in one conversation.
How is a multimodal agent different from a chatbot?
A chatbot works with text and usually answers questions. A multimodal agent talks in real time, looks at images and video, and acts — opening a claim, verifying an ID or filling a form — so the conversation ends with the job done.
What happens to images captured during a conversation?
Camera frames, screen captures and uploaded documents are logged against the conversation so your team can audit them. Talk to us about retention settings for your deployment.
Can the agent run inside our own app?
Yes. Vanira provides a React component, a headless SDK and a React Native SDK, as well as a one-line script tag for websites.
Does it hand over to a human?
Yes. The agent can transfer a call to a person or another agent, with the conversation so far, whenever your rules say it should.