Voice first, not voice only
Classic voice bots and IVRs can only hear. The moment a customer says “it’s easier if I show you”, the bot has to send them to email, a photo upload or a human. Multimodal voice AI removes that dead end. The conversation stays in voice, and when seeing helps, the agent asks the customer to turn on their camera or share their screen in the same session on web and app.
A conversation that feels natural
Speed and turn-taking decide whether a voice agent feels like a person or a phone menu. Vanira is built for live conversation:
Low latency
Replies typically start in under 500 ms, so there are no awkward gaps.
Barge-in
Customers can interrupt or change their mind mid-sentence and the agent keeps up.
Real-world audio
Handles background noise, accents and phone-line quality.
Voice and persona control
Choose the voice, language, AI model and background ambience for each agent.
Built for how India speaks
Vanira’s research focuses on real-time speech for Indian languages, accents and code-switching. Customers can move between Hindi and English, or Telugu and English, in the same sentence, and the agent understands and answers naturally. Across all markets the agent speaks 99+ languages.
Hear it, see it, act on it
Because the agent can see, it can verify instead of trusting a description: read a serial number, check damage, confirm an ID, or follow along on the customer’s screen. And because it can act, it can book the meeting, approve the replacement or update the record while still talking. Transcripts, recordings, captures and structured data are saved after every call.
How it works
- 01
Pick a voice and language
Choose from natural voices and 99+ languages.
- 02
Give it knowledge and tools
Your FAQs, policies and the APIs it may call.
- 03
Turn on vision where it helps
Camera, screen share or document upload in the same session.
- 04
Go live on any channel
Phone numbers, website, app and WhatsApp.
How it compares
| IVR or voice bot | Vanira multimodal voice AI | |
|---|---|---|
| Conversation | Menus or rigid scripts | Natural speech with interruptions |
| When showing is easier | Dead end or human transfer | Camera or screen share in the same session |
| Languages | A few, no code-switching | 99+ including mixed Indian languages |
| After the call | Basic logs | Transcript, recording, captures and structured data |
Who uses it
Outbound calling
Lead qualification, reminders, follow-ups and collections with WhatsApp follow-up.
AI receptionist
Answer the website and phone line, capture leads and book meetings.
Visual support
Troubleshoot devices and orders by looking at them.
Verification calls
KYC and claims that need both a conversation and a look.
Frequently asked questions
What is multimodal voice AI?
Voice AI that can also use other inputs — mainly live camera, screen sharing and documents — in the same conversation. The customer keeps talking, and the agent can see what they are talking about.
How fast does Vanira’s voice agent respond?
Replies typically start in under 500 ms, and customers can interrupt the agent at any time.
Does it understand Hinglish and other mixed languages?
Yes. Vanira is built for code-switching, such as Hindi–English or Telugu–English in the same sentence, and supports 99+ languages overall.
Can a phone call use the camera?
Vision runs on web and in-app sessions, where the customer can turn on their camera or share their screen. Phone-only calls stay voice-only.
Can I bring my own phone numbers?
Yes. You can buy numbers through Vanira or bring your own, for both inbound and outbound calling, with transfer to a human or another agent.