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E-commerce
Stop fake returns before they cost you
Vanira Resolve
Live camera + voice session before any refund. Verify the item, deny fraud, skip the escalation queue.
10.4%
returns are fraudulent
3×
cost per escalation
$24
avg loss per bad return
The problem
Where revenue leaks
10.4%
Fraudulent returns
Wrong SKU, wardrobing, empty boxes — NRF retail benchmark.
3×
Escalation cost
Supervisor review vs in-session policy decision.
$101B
Annual US return loss
Unverified refunds and abuse across the category.
The impact
With Vanira Resolve
−68%
fraudulent refunds approved
−52%
supervisor escalations
<90s
approve or deny
The process
4 steps · 1 session
- 01
Start return
Camera on before any label.
- 02
Verify item
SKU, serial, real damage.
- 03
Deny or approve
Policy decides live.
- 04
Refund with proof
Money moves only with evidence.
Deploy Vanira Resolve
SDK · Shopify · Enterprise