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KYC

A live agent verifies identity on the call

Vanira VISTAVisual Session Technology for Authentication

A voice agent walks the customer through ID capture, liveness, and face match — then delivers pass or fail on the call. Human presence, not a silent upload form.

Live

agent on the call

<90s

agent-led verify

−40%

drop-off vs portals

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Vanira VISTA
The problem

Where onboarding breaks

68%

Abandon upload flows

Multi-step portals lose users mid-verification.

4×

Spoof attempt rate

Static photos and screen replays without live liveness.

24h+

Pending review wait

Auditors need in-session proof, not email later.

The impact

With Vanira VISTA

<90s

agent-led verification

Live

voice + vision on call

100%

in-session audit trail

The process

4 steps · 1 call with your agent

  1. 01

    Connect to live agent

    Customer joins a voice + video call — agent introduces and guides the session.

  2. 02

    Agent guides ID capture

    Agent coaches angle, glare, and document type until the scan passes quality checks.

  3. 03

    Agent runs liveness

    Live prompts for face match — agent confirms the person matches the document.

  4. 04

    Agent delivers verdict

    Pass or fail announced on the call. Full transcript and visual record saved.

Deploy a live KYC agent

Voice + vision agent · SDK · Web embed · Enterprise

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